I have conducted twenty-eight interviews with current and former clients in the last six months. I wanted to find out why they chose us, what their first impression was, how they experienced the process of working with us, and what they thought of the result.
The feedback has confirmed that in-house awareness and a focus on building trust will deliver the expected results in the long term. What was important in principle a few years ago has now become tangible. Because in the short time, many of our operational elements are at least questionable if profitability is the goal. Why is it worth fixing a mistake for free? Why stop for a full day every two weeks? Why do we put extra effort into making sure our client understands our processes our way of thinking? Why do we insist on meeting at the same time every two weeks, preferably in person, during the development? Why do we think it is essential to be critical of what you see and express your reservations in good time? Why are we concerned about his motivation and his role in the organization?
Why is it important to keep a close eye on his motivation and role in the organization?
You might say that this is all about feedback, but that would not be true. We do all this because we want to feel good about the process, care about the bottom line, and like the end user to like the product.
Here are a few crumbs from those conversations!
Zoltán Fekete, erdmost.hu: "I didn't feel a business connection in the meetings. I didn't experience bargaining along with interests, but common thinking about users."
About seven years ago, we talked about banishing the term "tie" from the company. We no longer talk about business opportunities and results; instead, we focus on opportunity and outcomes. It was a unique experience to hear our client say that the intention was to create.
Galambos Ernő, stageshop.hu: "By connecting the webshop with our case management system, we save a lot of manual work.".
We dropped this conversation in a ring of fragrant guitars (check it out for yourself!). During development, we worked for weeks to integrate the ERP system. It was sweaty work, but we got it done, and it seems to have been the most rewarding deliverable of the project. It's not the UX; it's not the webshop; it's the integration.
László Szende, mnm.hu. After the first round, three companies remained in the running. We chose Integral Vision because of their approach."
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It's been several years since we went live with the site. Since then, we have been indifferent hands within the institution, yet we have not convinced our client to give us feedback on our cooperation. He told me about the tender as if he had put it out yesterday, and I was a few details richer.
I have conducted twenty-eight interviews in the last six months. In addition to the confirmations, I have also received pointers to areas for improvement. It was good to learn that a human-focused, trusting connection is just as important as a good result for most of our clients.
Our clients also took the time to send their feedback to Clutch, a company independent of us. The Washington-based service collects feedback and market data from B2B companies to produce top lists by the service sector. They receive verbal and written reviews from clients who submit via phone and web form.
This ranked us first among Hungarian web developers and eleventh in Drupal technology internationally (out of 597 Drupal companies).
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